Start Date2012-02-22 17:00:00 SASTResolved Date2012-02-22 17:30:00 SASTStatusattendingTypeEmergency Maintenance: www1.cpt2.host-h.netPoint of impact41.204.202.1Symptoms experiencedCustomers will not be able to access websites and email hosted on www1.cpt2.host-h.net (41.204.202.1) during the maintenance window.Cause of problemHard Drive upgradeEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-22 17:00:00 SASTResolved Date2012-02-22 17:30:00 SASTStatusattendingTypeEmergency Maintenance: www20.cpt1.host-h.netPoint of impact196.7.147.20Symptoms experiencedCustomers will not be able to access websites and email hosted on www20.cpt1.host-h.net (196.7.147.20) during the maintenance window.Cause of problemHard Drive upgradeEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-22 06:00:00Resolved DateTBAStatusattendingTypeUnreachable Server: sql7.jnb1.host-h.netPoint of impactJohannesburgSymptoms experiencedCustomers will not be able to access databases hosted on sql7.jnb1.host-h.net (196.22.142.184) during the investigation window.Cause of problemTBAEstimated time of repairTBAAdditional informationAttendingHetzner Engineers

Start Date2012-02-23 21:30:00 SASTResolved Date2012-02-24 01:30:00 SASTStatusattendingTypePower Maintenance : Cape Town Data CentrePoint of impactCPT1Symptoms experiencedHetzner will be running on UPS and generator power during the duration of the maintenance, therefore no downtime is expected.Cause of problemPower MaintenanceEstimated time of repair4 HoursAdditional informationAttendingHetzner Engineers

Start Date2012-02-22 21:30:00 SASTResolved Date2012-02-23 01:30:00 SASTStatusattendingTypePower Maintenance : Cape Town Data CentrePoint of impactCPT2Symptoms experiencedHetzner will be running on UPS and generator power during the duration of the maintenance, therefore no downtime is expected.Cause of problemPower MaintenanceEstimated time of repair4 HoursAdditional informationAttendingHetzner Engineers

Start Date2012-02-21 10:20:00Resolved DateStatusattendingTypeUnreachable Server: www2.jnb2.host-h.netPoint of impact41.203.18.2Symptoms experiencedCustomers will not be able to access websites and email hosted on www2.jnb2.host-h.net (41.203.18.2) during the investigation window.Cause of problemHardware FailureEstimated time of repair30 MinutesAdditional informationAttendingHetzner Engineers

Start Date21 Feb 2012 07:00:00Resolved DateTBAStatusattendingTypeUnreachable Server: www11.jnb1.host-h.netPoint of impact196.22.132.11Symptoms experiencedCustomers will not be able to access websites and email hosted on www11.jnb1.host-h.net (196.22.132.11) during the investigation window.Cause of problemTBAEstimated time of repairTBAAdditional informationAttendingHetzner Engineers

Start Date2012-02-20 20:50:00 SASTResolved DateTBAStatusattendingTypeUnreachable Server: www26.jnb1.host-h.netPoint of impact196.22.132.26Symptoms experiencedCustomers will not be able to access websites and email hosted on www26.jnb1.host-h.net (196.22.132.26) during the investigation window.Cause of problemTBAEstimated time of repairTBAAdditional informationAttendingHetzner Engineers

Start Date2012-02-19 09:30Resolved DateTBAStatusattendingTypeUnreachable server: www5.jnb1.host-h.net (196.22.132.5)Point of impact196.22.132.5Symptoms experiencedCustomers will not be able to access websites and email hosted on www5.jnb1.host-h.net (196.22.132.5) during the investigation windowCause of problemTBAEstimated time of repairTBAAdditional informationAttendingHetzner Engineers

Start Date2012-02-19 05:30:11Resolved Date2012-02-19 07:00:11StatusattendingTypeUnreachable server: www73.cpt1.host-h.netPoint of impact196.40.97.176Symptoms experiencedCustomers will not be able to access websites and email hosted on www73.cpt1.host-h.net (196.40.97.176) during the investigation window.Cause of problemServer became unresponsiveEstimated time of repair45 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-17 11:57:00 SASTResolved DateTBAStatusattendingTypeUnreachable Server: www23.cpt1.host-h.netPoint of impact196.7.147.23Symptoms experiencedCustomers will not be able to access websites and email hosted on www23.cpt1.host-h.net (196.7.147.23) during the investigation window.Cause of problemTBAEstimated time of repair30 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-16 14:00:00 SASTResolved Date2012-02-16 14:13:00 SASTStatusresolvedTypeUnreachable Server: www7.flk1.host-h.netPoint of impact188.40.0.195Symptoms experiencedCustomers will not be able to access websites and email hosted on www7.flk1.host-h.net (188.40.0.195) during the investigation window.Cause of problemTBAEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-15 17:00:00 SASTResolved Date2012-02-15 17:30:00 SASTStatusattendingTypeEmergency Maintenance: www19.cpt1.host-h.netPoint of impact196.7.147.19Symptoms experiencedCustomers will not be able to access websites and email hosted on www19.cpt1.host-h.net (196.7.147.19) during the maintenance window.Cause of problemHard Drive upgradeEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-14 19:00:00 SASTResolved DateTBAStatusattendingTypeEmergency Maintenance: ftpbackup4.jnb2.host-h.netPoint of impact41.203.18.150Symptoms experiencedCustomers may not be able to restore or make backups during the maintenance window.Cause of problemTBAEstimated time of repair24 HoursAdditional informationAttendingHetzner Engineers

Start Date2012-02-14 16:00:00 SASTResolved DateTBAStatusresolvedType Latency: Johannesburg Data Centre 1Point of impactServers hosted in JNB1Symptoms experiencedCustomers may experience slow response times when accessing hosting services hosted in JNB1.Cause of problemTBAEstimated time of repair30 MinutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-14 14:00:00 SASTResolved DateStatusattendingTypeLatency: German Data CentresPoint of impactNUR4 and FLK1Symptoms experiencedCustomers may experience slow response times when accessing services hosted in Germany.Cause of problemTBAEstimated time of repairTBAAdditional informationAttendingHetzner Engineers

Start Date2012-02-14 13:35:00 SASTResolved Date2012-02-14 13:45:00 SASTStatusresolvedTypeUnreachable Server: www8.flk1.host-h.netPoint of impact188.40.0.67Symptoms experiencedCustomers will not be able to access websites and email hosted on www8.flk1.host-h.net (188.40.0.67) during the investigation window.Cause of problemServer became unresponsiveEstimated time of repair30 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-14 12:00:00 SASTResolved DateTBAStatusattendingTypeUnreachable Server: www35.cpt2.host-h.netPoint of impact41.204.202.35Symptoms experiencedCustomers will not be able to access websites and email hosted on www35.cpt2.host-h.net (41.204.202.35) during the investigation window.Cause of problemTBAEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-14 12:00:00 SASTResolved DateTBAStatusattendingTypeUnreachable Server: www1.cpt2.host-h.netPoint of impact41.204.202.1Symptoms experienced Customers will not be able to access websites and email hosted on www1.cpt2.host-h.net (41.204.202.1) during the investigation window.Cause of problemTBAEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-02-14 11:45:00 SASTResolved DateTBAStatusattendingTypeUnreachable Server: www19.cpt1.host-h.netPoint of impact196.7.147.19Symptoms experiencedCustomers will not be able to access websites and email hosted on www19.cpt1.host-h.net (196.7.147.19) during the investigation window.Cause of problemTBAEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers