Start Date2012-05-18 22:40:00 SASTResolved Date2012-05-18 22:40:00 SASTStatusattendingTypeEmergency Maintenance: www11.cpt1.host-h.netPoint of impact196.7.147.11Symptoms experiencedCustomers will not be able to access websites and email hosted on www11.cpt1.host-h.net (196.7.147.11) during the maintenance window.Cause of problemHard Drive UpgradeEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-18 22:20:00 SASTResolved Date2012-05-18 22:20:00 SASTStatusattendingTypeEmergency Maintenance: www51.jnb2.host-h.netPoint of impact41.203.18.51Symptoms experiencedCustomers will not be able to access websites and email hosted on www51.jnb2.host-h.net (41.203.18.51) during the maintenance window.Cause of problemHard Drive UpgradeEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-18 22:00:00 SASTResolved Date2012-05-18 22:15:00 SASTStatusattendingTypeEmergency Maintenance: www12.jnb1.host-h.netPoint of impact196.22.132.12Symptoms experiencedCustomers will not be able to access websites and email hosted on www12.jnb1.host-h.net (196.22.132.12) during the maintenance window.Cause of problemHard Drive UpgradeEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-18 22:30:00 SASTResolved Date2012-05-18 22:45:00 SASTStatusattendingTypeEmergency Maintenance: www30.cpt2.host-h.netPoint of impact41.204.202.30Symptoms experiencedCustomers will not be able to access websites and email hosted on www30.cpt2.host-h.net (41.204.202.30) during the maintenance windowCause of problemHard Drive upgradeEstimated time of repair15 MinutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-18 10:01:13 SASTResolved DateTBAStatusattendingTypeKonsoleH Control Panel Unavailable Point of impactKonsoleHSymptoms experiencedCustomers may be experiencing difficulty when trying to log into KonsoleH and/or trying to make use of tools available in KonsoleH.Cause of problemTBAEstimated time of repair15 - 30 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-17 22:40:06Resolved DateStatusattendingTypeUnreachable server: www4.cpt1.host-h.netPoint of impact196.7.147.4Symptoms experiencedCustomers will not be able to access websites and email hosted on www4.cpt1.host-h.net (196.7.147.4) during the investigation window.Cause of problemEstimated time of repair45 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-17 12:06:00 SASTResolved DateTBAStatusattendingTypeUnreachable Server: www86.jnb2.host-h.netPoint of impact41.203.18.88Symptoms experiencedCustomers will not be able to access websites and email hosted on www86.jnb2.host-h.net (41.203.18.88) during the investigation window.Cause of problemTBAEstimated time of repair30 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-17 11:20:00 SASTResolved DateTBAStatusattendingTypeKonsoleH control panelPoint of impactDomain listingSymptoms experiencedCustomers may experience intermittent access to their domain listing in the KonsoleH control panel.Cause of problemTBAEstimated time of repair60 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-17 11:30:00 SASTResolved Date2012-05-17 11:39:00 SASTStatusresolvedTypeHetzner Phone SystemPoint of impactContact CentreSymptoms experiencedClients may experience intermittent problems when calling our contact centre. If you need to reach us urgently and you are unable to do so telephonically, please send a mail to support@hetzner.co.za with the subject: URGENT.Cause of problemPhone system server unresponsiveEstimated time of repair60 minutesAdditional informationAttendingPhone System Engineers

Start Date2012-05-16 17:00:00Resolved DateTBAStatusattendingTypeftpbackup7.jnb2.host-h.net - unavailablePoint of impactftpbackup7.jnb2.host-h.net - 41.203.18.246Symptoms experiencedCustomers are unable to use the FTP backup server mentioned above.Cause of problemHardware failureEstimated time of repairTBAAdditional informationAttendingHetzner Engineers

Start Date2012-05-16 17:00:00Resolved DateTBAStatusattendingTypeContact Centre - High Ticket and Call VolumesPoint of impactHetzner Contact CentreSymptoms experiencedKindly note that the contact centre is experiencing high ticket and call volumes. As a result, response to emails may be slow and hold times on the phone may be longer than usual.Cause of problemOffice internet connectivity issuesEstimated time of repairTBAAdditional informationInternet connectivity issues to our office has resulted in a ticket backlog.AttendingHetzner Consultants

Start Date2012-05-16 17:00:00 SASTResolved Date2012-05-16 19:00:00 SASTStatusattendingTypeEmergency Maintenance: www13.flk1.host-h.netPoint of impact188.40.1.133Symptoms experiencedCustomers will not be able to access websites and email hosted on www13.flk1.host-h.net (188.40.1.133) for 15 - 30 minutes during the maintenance window.Cause of problemHardware UpgradeEstimated time of repair15 - 30 minutes during the maintenance windowAdditional informationAttendingHetzner Engineers

Start Date2012-05-16 22:00:00 SASTResolved Date2012-05-16 23:00:00 SASTStatusattendingTypeEmergency Maintenance: MTN Business routing infrastructurePoint of impactCape Town data centres 1, 2 and 3Symptoms experiencedClients may experience intermittent connectivity to servers hosted within the Great Westerford (Cape Town) data centres during the maintenance window.Cause of problemMTN Business router maintenanceEstimated time of repair60 MinutesAdditional informationMTN Business will be replacing a faulty interface converter module on their core routing facility. No downtime is expected, however slight degradation of services may be experienced during the maintenance window.AttendingMTN Business Engineers

Start Date2012-05-16 07:00:00 SASTResolved DateTBAStatusattendingTypeHigh international latency via SAIX / TelkomPoint of impactGerman Data CentresSymptoms experiencedCustomers connecting via SAIX / Telkom ADSL will experience high latency when attempting to send and receive emails or browse to websites hosted on, servers hosted in Germany.Cause of problemInternational network latencyEstimated time of repairTBAAdditional informationSAIX / Telkom customers are encouraged to escalate the latency directly to their internet service providers.AttendingSAIX Engineers

Start Date2012-05-15 22:50:00 SASTResolved Date2012-05-16 00:20:00 SASTStatusattendingTypeEmergency Maintenance: sql7.cpt1.host-h.netPoint of impact196.7.147.74Symptoms experiencedAfter the hard disk upgrade performed on this server at 22:00 this evening, the rebuilding of the RAID is causing abnormally high load. Our Technicians have decided to stop the MySQL service to increase the speed at which the RAID rebuild is performed.Cause of problemEmergency Maintenance: RAID rebuildEstimated time of repair1 hour 30 minsAdditional informationAttendingHetzner Engineers

Start Date2012-05-15 11:40:00 SASTResolved Date2012-05-15 11:43:00 SASTStatusresolvedTypeUnreachable Server: www13.flk1.host-h.netPoint of impact188.40.1.133Symptoms experiencedCustomers will not be able to access websites and email hosted on www13.flk1.host-h.net (188.40.1.133) during the investigation window.Cause of problemUnresponsive operating systemEstimated time of repair30 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-15 11:35:00 SASTResolved Date2012-05-15 11:40:00 SASTStatusresolvedTypeEmergency Maintenance: sql7.jnb2.host-h.netPoint of impact41.203.18.187Symptoms experiencedCustomers will not be able to access databases hosted on sql7.jnb2.host-h.net (41.203.18.187) during the maintenance window.Cause of problemFaulty PSUEstimated time of repair15 minutesAdditional informationAttendingHetzner Engineers

Start Date2012-05-17 18:00:00 SAST Resolved Date2012-05-17 18:30:00 SAST StatusattendingTypeRoutine Maintenance: Generator Point of impactGenerator Load TestSymptoms experiencedNo downtime is expected as this is a routine load test for the generator.Cause of problemRouter maintenanceEstimated time of repair30 minutesAdditional informationWe will simulate a power failure and let the generator run with the full load. We will revert back to Eskom power once the test is complete. AttendingHetzner Engineers

Start Date2012-05-15 08:42:39Resolved Date2012-05-15 09:10:39StatusresolvedTypeUnreachable server: www70.jnb2.host-h.net (41.203.18.70)Point of impact41.203.18.70Symptoms experiencedCustomers will not be able to access websites and email hosted on www70.jnb2.host-h.net (41.203.18.70) during the investigation window.Cause of problemPowersupply swapEstimated time of repair30minsAdditional informationAttendingExample: Hetzner Engineers

Start Date2012-05-15 22:00:00 SASTResolved Date2012-05-15 22:30:00 SASTStatusattendingTypePlanned Maintenance: sql7.cpt1.host-h.netPoint of impact196.7.147.74Symptoms experiencedCustomers will not be able to access databases hosted on sql7.cpt1.host-h.net (196.7.147.74) during the maintenance window.Cause of problemHard Drive UpgradeEstimated time of repair15 -30 MinutesAdditional informationThe server will have both drives upgraded. This means two instances of downtime. The first on the 15th of May and the second on the 16th of May.AttendingHetzner Engineers